Privacy Policy

Part 1: Privacy Policy

P1. Information We Collect

We collect only the information necessary to operate, secure, and support our services, including:

• Account information: name, organization details, email address, domain name, organization settings.
• Authentication and security data: hashed credentials, access tokens, authentication state, and security logs.
• Email service metadata: sender and recipient addresses, timestamps, message size, delivery status, bounce and complaint events.
• Usage and device data: IP address, browser or device identifiers, pages accessed, API usage, and error logs.
• managing email communication preferences, unsubscribe requests, and compliance obligations,
• Billing data: billing contact details, subscription plans, invoices, and payment metadata processed by third-party payment providers.

We do not sell personal data or use it for advertising purposes.

P2. Communication Data and Attachments

If you use VivreCRM services, communication records and related attachments may be stored solely to provide service functionality and operational support. VivreCRM does not routinely access or review message content.

Access to message content may occur only in limited circumstances:

• to detect and prevent spam, abuse, malware, or security threats,
• to comply with applicable laws or valid legal requests,
• to provide support when you explicitly request assistance and authorize access.

P3. How We Use Data

We use collected data strictly for legitimate operational purposes, including:

• providing, maintaining, and improving our services,
• authenticating users and securing accounts and infrastructure,
• detecting, preventing, and responding to abuse or policy violations,
• sending service-related and administrative communications,
• meeting legal, regulatory, and compliance obligations.

P4. Email Communications & Consent

By creating an account or subscribing to VivreCRM services, you consent to receive email communications related to your account, service usage, security notifications, billing, and other transactional or administrative purposes.

Where applicable, VivreCRM also sends non-transactional communications such as product announcements or service updates only to recipients who have explicitly opted in.

Recipients may manage their email preferences or unsubscribe from non-transactional communications at any time using links provided within emails or through supported preference management mechanisms.

Transactional emails, including security alerts, password resets, and billing notices, are essential to service operation and cannot be disabled.

P5. Sharing of Information

We may share limited data only as necessary with:

• Service providers (hosting, storage, monitoring, and operational tooling),
• Email delivery partners used solely to deliver messages you send,
• Legal or regulatory authorities when required by law or to protect rights and safety.

We do not share data with third parties for marketing or advertising.

P6. Data Retention

We retain data only for as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

• Account data is retained while your account remains active.
• Email data is retained according to your subscription limits and retention settings.
• After account termination, data may be deleted following a short operational grace period unless retention is legally required.

P7. Security Measures

We implement reasonable administrative, technical, and organizational safeguards, including:

• encryption in transit where supported,
• access controls and authentication mechanisms,
• monitoring and alerting for abuse and security events,
• backup and retention mechanisms for operational continuity.

No system is completely secure. You are responsible for maintaining strong credentials and securing access to your account.

P8. Your Responsibilities

• Protect account credentials and access keys.
• Ensure users under your account comply with our Terms and policies.
• Ensure you have a lawful basis to process recipient data and send email.

P9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the services after updates indicates acceptance of the revised policy.

P10. Contact

For privacy-related questions, contact [email protected].

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Part 2: Acceptable Use Policy

This Acceptable Use Policy defines permitted and prohibited activities on the VivreCRM platform. This policy is designed to protect users, recipients, and the integrity of VivreCRM services. Violations may result in account suspension or termination.

A1. General Prohibited Activities

You must not use VivreCRM services to engage in any unlawful, harmful, or abusive activity, including but not limited to:

• Violating any applicable local, national, or international laws or regulations
• Unauthorized access, hacking, or exploitation of systems or accounts
• Distribution of malware, ransomware, spyware, or malicious code
• Phishing, spoofing, impersonation, or social engineering
• Infringement of intellectual property or proprietary rights

A2. Email Sent from VivreCRM

VivreCRM communications are intended exclusively for legitimate, user-initiated business use. The following activities are strictly prohibited:

• Sending unsolicited bulk email or mass marketing campaigns
• Promotional emails, newsletters, or advertising broadcasts
• Cold outreach, lead generation, or purchased/rented mailing lists
• Email harvesting or collection of addresses without explicit consent
• Misleading headers, deceptive subject lines, or falsified sender information

Messages must be sent only to recipients with an existing relationship and a clear expectation of receiving such communication.

A3. Harassment, Abuse, and Harmful Conduct

• Harassment, threats, intimidation, or abusive behavior
• Discriminatory content based on race, gender, religion, or protected characteristics
• Defamatory, hateful, or malicious content
• Stalking or unauthorized disclosure of personal information

A4. Explicit, Violent, and Illegal Content

• Sexually explicit, violent, or graphic material
• Content promoting self-harm, suicide, or physical violence
• Any form of child sexual abuse or exploitation material

Illegal content will be reported to appropriate authorities as required by law.

A5. Platform Abuse and Technical Misuse

• Excessive automated requests or attempts to overload infrastructure
• Use of bots or scrapers without authorization
• Circumventing rate limits, authentication, or security controls
• Exploiting vulnerabilities outside responsible disclosure practices

A6. Compliance and Responsibility

• Users are responsible for compliance with all applicable data protection and communication laws
• Users must ensure lawful consent and appropriate data handling practices
• VivreCRM does not permit high-volume or bulk email use without prior approval

A7. Monitoring and Enforcement

VivreCRM actively monitors usage to protect service integrity and email deliverability. We may investigate suspected violations and take appropriate action.

• Temporary account restriction or suspension
• Permanent termination for repeated or severe violations
• Blocking of domains, accounts, or sending privileges

A8. Reporting Abuse

Suspected abuse or policy violations should be reported to [email protected].

Please include relevant details such as timestamps, affected accounts, and supporting evidence.