Vivre asks you to verify your email before you can use anything else. It proves the address is yours, and it's the address Vivre uses for your notifications.
Enter your code
- Open the email from Vivre. It holds a 6-digit code.
- Go back to Vivre. The Verify your email screen is open, showing the address the code went to.
- Type the code in Verification code.
- Click Verify. Vivre opens your Account page, ready for you to add your name.
[[shot:verify-screen | The "Verify your email" screen, with the Verification code box and the Resend code button outlined]]
A code lasts 30 minutes. Any code Vivre sent you in that time works, so an email that arrives late still has a good code in it.
Get a new code
If the code hasn't arrived, or more than 30 minutes have passed:
- Click Resend code on the same screen.
- Wait for the new email, then enter its code as above.
You can ask for one new code a minute, and five in an hour. While you have to wait, the button shows a countdown, such as Resend code in 0:45.
If the code doesn't arrive
- Check your spam or junk folder.
- Check the address on the screen. If it has a typo, click Sign out at the bottom and sign up again with the right address.
Still stuck? Email [email protected]. We typically reply within 24 hours.